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Verizon Wireless Service Outage in Kalamazoo

Major Service Issues Affecting Local Residents

Residents Unable to Make Emergency Calls

The Kalamazoo County Dispatch Authority has issued a warning to residents following a major outage of Verizon Wireless service in the area.

The outage, which began Thursday afternoon, has left many Verizon customers unable to make or receive calls or texts, including emergency calls to 9-1-1.

Verizon has acknowledged the outage and is working to restore service as soon as possible.

Affected Areas and Services

The outage is affecting Verizon Wireless customers in the Kalamazoo area, including:

• Kalamazoo
• Portage
• Mattawan
• Schoolcraft
• Vicksburg

Services affected by the outage include:

• Voice calls
• Text messages
• Data services

Recommendations for Affected Residents

Residents who are unable to make an emergency call or text to 9-1-1 should call 269-488-8911.

Verizon customers are also encouraged to keep their devices turned on and check for updates on the company's status page: https://www.verizon.com/support/outages/